You need to create a service level objective (SLO

Discussion in '70-246' started by metro, Dec 16, 2015.

  1. metro

    metro Well-Known Member
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    You use System Center 2012 R2 Service Manager to manage incident requests. You need to create a service level objective (SLO). Which three items should you include in the SLO? Each correct answer presents part of the solution.

    A. an email notification subscription
    B. a queue
    C. a calendar
    D. an incident request template
    E. a metric
    F. an email notification template

    Answer: BCE
    Explanation:
    In System Center 2012 ?Service Manager, you create a service level objective to create relationships between a queue and a service level, a calendar item and a time metric, and actions that occur before or after service level breaches. In order to create a service level objective, it is easier if you have already created or defined a calendar item and an SLA metric. Additionally, the service level objective that you create is linked to a queue.
    Reference: How to Create a Service Level Objective

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